Mavis Discount Tire - Advised tires were made in Canada, but were made in China
On July 31, I went to Mavis in Yorktown for a state inspection. I was advised two of the tires on my car had dry rot.
I asked about tires that were reasonably priced and under no circumstance did I want tires made in China. The employee โJTโ recommended โWestlakeโ tires. I asked where they were made and he said โCanadaโ. I then asked if he could do better on a set of four and he gave me a decent price.
I purchased four tires and went home. That evening I took a close look at the tires and noticed that they were stamped โMADE IN CHINAโ on the sidewall. You can imagine how annoyed I was and got up early the next morning and return to switch tires. As I was in no position to negotiate, purchasing four tires made in the USA cost me an additional $150.
I have been going to this Mavis for approximately twenty years and always trusted what I was told. In the future I will have to take a look at the tires I purchase myself, for fear of being given inaccurate information.
What bothered me the most was not receiving an apology or โsorryโ for my inconvenience.
Monetary Loss: $150.
Location: Yorktown Heights, New York
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Mavis Discount Tire is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience.ย Please allow us the opportunity to help resolve this matter to your satisfaction.ย Please email Customer Relations at maviscustomercare@mavistire.com or call Alexa at 914-984-2500 ext 5000.ย We look forward to hearing from you.
Regards,
ย
Jenna
Mavis Discount Tire Brand Ambassador